Stop rewatching hour-long call recordings to find that one customer quote or competitive insight. Grapevine's new Gong Connector makes every sales and customer call instantly searchable right in Slack.

Your team records dozens or hundreds of calls every week. Prospects share objections, customers give product feedback, competitors get mentioned, and buying signals emerge. All of it gets captured in Gong, but finding specific insights later means scrolling through transcripts, rewatching recordings, or hoping someone remembers which call it was.

"What did the customer say about our pricing?" "Has anyone heard this objection before?" "Which prospects mentioned our competitor?" "What feedback did we get about the new feature?"

These questions shouldn't require watching hours of recordings or reading through endless transcripts. Your Gong library already has the answers; everyone just needs a better way to access them.

How It Works

Connect your company's Gong account to Grapevine in minutes. Once connected, anyone on your team can ask questions in Slack and get answers with direct citations to relevant call transcripts. 

Each user will only see Gong calls they have access to. Public calls in library folders are visible to everyone, while private calls are only shown to users with permission based on their Gong role and participation. 

Grapevine searches across:

• Call transcripts and conversations

• Speaker identification (who said what)

• Call metadata (participants, date, duration)

• Public folders in your Gong library

• All accessible calls based on permissions

Every answer includes citations to the exact call and timestamp, so you can verify the context and dive deeper when needed. 

Examples

Prep for Customer Calls: Prepare for meetings with complete conversation history.

"What did Acme Corp ask about in their last three calls?"

Handoff Summaries: Pass prospects to another team member with context instantly sourced.

"Summarize all calls with Acme Corp from the last 3 months."

Deal Assessment: Combine insights from all sources to get the full picture before closing.

"Are there any risks involved with the Acme Corp deal?"

Win/Loss Analysis: Discover common themes between deal outcomes to improve your process.

"Review calls from customers we lost last month. What trends were there?"

Pricing Insights: Surface common patterns without listening to every call.

"What pricing objections did we hear this quarter?"

Voice of Customer: Get unfiltered user insights without filtering through reports.

"What feedback have customers shared about the mobile app in the last month?"

Competitive Intelligence: Understand your competitive landscape straight from buyer conversations.

"Which competitors are prospects mentioning most frequently?"

Sales Coaching: Find examples of how top performers handle tough situations.

"Show me calls where reps successfully handled the security objection."

Enable Grapevine to proactively answer questions in Slack channels, democratizing sales intelligence across your organization. Let anyone access customer insights, competitive intelligence, and conversation patterns without waiting on sales ops.

Built for Revenue Teams (and Everyone Else)

The Gong Connector transforms how your entire organization leverages customer conversations. Sales teams can learn from winning calls. Product teams hear unfiltered customer feedback. Marketing understands buyer language and objections. Customer success spots risk signals. Everyone benefits from having direct access to the voice of the customer.

When you combine the Gong Connector with other Grapevine integrations like HubSpot or Zendesk, you unlock complete context—customer conversations plus CRM data and support tickets—in a single answer. Connect what customers are saying with what you're building and selling.

Security & Permissions

Your sales conversations contain sensitive competitive and customer information. Grapevine encrypts all data at rest using AES-256, stores each customer's data in isolated databases, and is built to match Gather's SOC II Type 2 standards. We never train models on your data.

The Gong Connector uses read-only access and respects all Gong permission profiles. Users only see transcripts from calls they have access to in Gong. Private calls remain private, and permission changes sync automatically every hour.

Get Started

The Gong Connector is available now for all Grapevine customers. If you're not using Grapevine yet, get started for free.

Setting up the Gong Connector takes less than 10 minutes:

1. Connect: Go to Integrations in Grapevine and click on Gong

2. Authorize: Log into Gong and review the permission request

3. Index: Grapevine automatically begins indexing your call transcripts

After the initial sync, Grapevine captures new calls every hour. For real-time updates, you can optionally configure webhooks in Gong's admin settings.

Questions about the Gong Connector? Check out our detailed documentation or reach out to our team.

Stop letting valuable customer insights get buried in call recordings. Let Grapevine turn every conversation into searchable intelligence.