Grapevine’s Zendesk Connector: Your Entire Support History, Searchable in Seconds

Stop digging through Zendesk to find previous tickets, customer issues, or support trends. Grapevine's new Zendesk Connector gives your team instant answers backed by your complete ticket history.

Customer Success and Support teams spend hours each week hunting through Zendesk for basic information. "Has anyone else reported this issue?" "What did we tell this customer last time?" "What are our most common support requests?"

These questions shouldn't require advanced search queries, multiple filters, and hoping you're using the right keywords. Your ticket history already has the answers; you just need a better way to access them.

How It Works

Connect your Zendesk account to Grapevine in under 30 minutes. Once connected, your team can ask questions in Slack and get answers with direct citations to relevant tickets.

Grapevine searches across:

• Ticket subjects and descriptions

• Ticket comments and conversations

• Requester and assignee information

• Tags and status

• Custom ticket fields

• All your historical ticket data

Every answer includes citations to the exact ticket(s), so you can trust the information and review the full context when needed.

Examples

Customer History: Get complete context before responding to any ticket.

"Show me all Zendesk tickets from Acme Corp this year."

Trend Analysis: Spot patterns and recurring issues without manual reporting.

"What were the top 3 support issues last quarter?"

Knowledge Discovery: Find out if others have seen the same problem.

"Has anyone reported issues with login on mobile?"

Customer Sentiment: Understand how customers feel about changes.

"Based on Zendesk tickets from the last month, how do customers feel about the new dashboard?"

Onboarding Insights: Help new team members ramp faster with real customer data.

"What are the most common questions from enterprise customers?"

Similar Issues: Learn from past resolutions without reinventing the wheel.

"Show me tickets similar to [current issue] and how they were resolved."

Enable Grapevine to proactively answer questions in Slack channels, saving even more time by surfacing ticket context when your team needs it. Ask follow-up questions, dig deeper with source citations, and get the information you actually need.

Built for Support & Success Teams

The Zendesk Connector is especially powerful for teams who need to understand patterns, learn from history, and provide consistent support. Whether you're troubleshooting a customer issue, analyzing support trends, or onboarding new team members, Grapevine gives you instant access to your ticket history without breaking your flow.

When you combine the Zendesk Connector with other integrations like GitHub or Linear, you get complete context—customer issues plus product changes and bug fixes—in a single answer. No more toggling between systems to understand the full story.

Security First

Your support data is sensitive. Grapevine encrypts all data at rest using AES-256, stores each customer's data in isolated databases, and is built to match Gather's SOC II Type 2 standards. We never train models on your data.

The Zendesk Connector requires read-only access to your tickets and related data. No write permissions, and no data sharing with third parties.

Get Started

The Zendesk Connector is available now for all Grapevine customers. If you're not using Grapevine yet, get started for free.

Setting up the Zendesk Connector takes less than 30 minutes:

1. Connect: Go to Integrations in Grapevine and click on Zendesk

2. Authorize: Review and approve read-only permissions in Zendesk

3. Index: Grapevine automatically begins indexing your Zendesk data

After the initial sync, Grapevine stays up to date with continuous syncing as your tickets change.

Questions about the Zendesk Connector? Check out our detailed documentation or reach out to our team.

Stop wasting time searching through your support history. Let Grapevine surface the answers you need, when you need them.